totle Terms & Conditions
Terms and Conditions of Services
EFFECTIVE DATE: 1st September 2022
THIS DOCUMENT IS A LEGAL DOCUMENT AND CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND REMEDIES, INCLUDING THE AGREEMENT ON APPLICABLE LAW AND JURISDICTION. PLEASE READ THIS DOCUMENT CAREFULLY.
Information about the features of totle is provided on our feature page.
In the course of providing Services, we will process your personal data. An explanation on how we use your personal data is provided in our Privacy Policy, a separate document that is located on our privacy policy page.
[1. Company]
e-glue cloud, a company registered under the laws of the Republic of Korea, office address 9F, 38, Mapo-daero, Mapo-gu, Seoul, Republic of Korea, email address support@e-glue.co.kr, is the provider of the Services (hereinafter referred to as the "SERVICES PROVIDER", "COMPANY", "WE", "US" OR "OUR").
[2. Agreement]
2.1 These terms and conditions form a legal agreement ("agreement") between you (either an individual or entity) ("user", "you" or "your") and the company. The agreement sets forth the legal terms and conditions for your use of totle services offered directly by the company or from time to time offered through third parties.
2.2 By registering with us (creating an totle account) and using the installed totle program, you agree to be bound by these terms and conditions.
[3. Changes to the Terms]
3.1 We reserve the right to change these Terms and Conditions as well as other terms of service (service plans, pricing, etc.) or to modify or discontinue the Services offered by the Company at any time. If we change these Terms and Conditions or any other terms of service, we will post the revised Terms and Conditions and (or) other revised information on our website. Notices regarding such changes will also be shared through pop-up windows in Services. Those changes will go into effect on the effective date shown in the revised Terms and Conditions.
[4. Definitions of terms]
4.1 The term ‘totle’ (hereinafter referred to as 'Software') means a program that is optionally downloaded, installed, and available for free, paid versions from ‘www.officeplugin.com’ which include all their subdomains (“Websites”).
4.2 The term ‘user’ means a customer who agrees to this Terms and then installs and uses the ‘totle’.
4.3 The term ‘subject to paid service’ means a customer of totle users, who agrees to this Terms and pays a fixed fee to install and use ‘totle’
[5. Account]
5.1 Account is required in order to receive and to take full advantage of the Services. When creating your account, you must provide accurate and complete information.
5.2 You shall provide only accurate and true information in connection with the creation of your account, and to update your information as necessary so it remains accurate and current. We are not responsible for any negative consequences you may suffer as a result of providing inaccurate information or failing to update it.
5.3 If you create a user account or send emails to us, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website.
5.4 You agree that we may send emails to you for the purpose of advising you of changes or additions to your subscription, about any of our products or services, or for such other purposes as we deem appropriate.
[6. Duties of the Company]
6.1 The Company grants a license to install and use the Software for free only to users who agree to these Terms.
6.2 In case the equipment and software are damaged, or the related materials are lost, the Company repairs or recovers it without delay for continuous and stable 'Software' delivery, unless there is an unavoidable reason.
6.3 If opinions or complaints raised by the user are recognized objectively as justifiable, the Company shall immediately deal with them through proper procedures. However, in the event of immediate processing difficulties, the user shall be informed of the reason and the processing schedule.
6.4 The Company can automatically provide updates to improve the up-to-date and stability of 'Software' and to facilitate user convenience with integrated updates that are automatically installed and 'program' specific update capabilities when installing 'Software' through an integrated installation program.
6.5 The Company will immediately provide the user with updated Software if the 'totle' is updated. However, according to the circumstances of the update, some features of the Software that are already provided may not be available.
[7. Duties of the user]
7.1 The user shall comply with the detail stipulated in this Terms and other regulations, notices, and related statutes prescribed by the Company, and shall not interfere with the Company's work or damage the Company's reputation.
7.2 The user shall not conduct business activities using the ‘totle’ without prior consent from the Company and the Company shall not be held liable for the results of the operation. In case the Company suffers losses from such business activities the user shall also be liable for damages to the Company in case the Company suffers losses from such business activities, the Company can claim damages for the user through a legitimate procedure or restrict the use of the ‘Software’ service.
7.3 The user shall not use the ‘Software’ to defame the Company or a third party, draw up obscene materials or other antisocial outputs, or violate other statutes or social regulations.
7.4 The user shall not violate the intellectual property rights of the Company or any third party.
7.5 The user shall bear all responsibility for the user's actions, and the user shall not mislead by acting on behalf of the Company.
[8. Service Provision]
8.1 Subject to the terms and conditions of this Agreement, we shall use commercially reasonable efforts to attempt to provide the Services on a twenty-four (24) hours a day, seven (7) days a week basis.
8.2 You acknowledge and agree that from time to time the Services may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs, or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. However, if there is an unavoidable reason that the "company" cannot notify in advance, it can be notified afterward.
8.3 "Company" may conduct a regular inspection if necessary for the provision of services, and the regular inspection time shall be as announced on the Service Description page.
8.4 If "paid service" cannot be provided due to conversion of business items or abandonment of business, "Company" shall notify "User" and compensate "User" according to the terms and conditions originally presented by "Company".
[9. Service Change]
9.1 "Company" may change all or some of the services it provides for operational and technical needs if there are good reasons. If there is a change in the contents of the service, method of use, and time of use, the reason for the change, the contents of the service to be changed, the date of delivery, etc. shall be posted on the service initialization screen for at least seven days before the change.
9.2 "Company" may modify, discontinue, or change some or all the services provided free of charge as necessary for the company's policies and operations, and shall not compensate the user unless otherwise provided for by the relevant laws.
9.3 If the change to "Paid Service" is significant or disadvantageous to "User", "Company" will notify the "User" who receives the "Paid Service". "Company" provides refunds to users who refuse to agree. However, if such a service is not available, the service may be discontinued or the contract may be terminated, in which case the refund will be made in accordance with the terms of the refund.
[10. Restrictions on Use]
10.1 Restrictions on use, copying, and amending
A. ‘Software’ cannot be reverse-engineered, decompiled, or disassembled beyond the permitted scope of the related statutes.
B. User cannot use, copy, translate, redistribute, retransmission, publish, sell, rent, lease, resell, monopolize, establish a pledge right, establish security, transfer, change, modify or expand all or part of the ‘Software’.
C. Cannot create secondary work using 'Software'.
D. The ‘Software’ shall not remove any indications, marks, or labels relating to the attribution of intellectual property rights.
[11. Copyright Policy]
11.1 All rights relating to 'Software' are belonging to the Company.
11.2 The user does not own the 'Software' and only obtained permission from the Company, the Company may withdraw its license in the event of a user's violation of the terms and conditions, the termination of the partnership, and other serious business reasons that prevent the user from continuing the service.
[12. Privacy Policy]
12.1 Company has customer information and privacy policies as set forth in its online Privacy Policy located at our privacy policy page, which is fully incorporated herein by reference. You hereby agree to be bound by Company's Privacy Policy.
[13. Provision of promotional content and other services]
13.1 When the user distributes, downloads, uses, or updates the Software, the Company may provide promotional content and other services directly within the Services.
13.2 The Company can collect and use PC specification information, excluding the user’s personal information, for product support and quality maintenance.
[14. License Rights]
14.1 The Company is the owner of the Services and all intellectual property rights related to the Services. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Services, e-glue Cloud and/or the Company’s or its licensors (if any) intellectual property rights.
14.2 The “totle” name and logo are trademarks of the Company, and no right or license is granted to use them. All rights not expressly granted herein are reserved by us.
[15. Limitations of Company responsibilities]
15.1 The Company does not guarantee the accuracy of contents and so on provided through 'Software'.
15.2 The Company shall not be held liable for the consequences of non-compliance with the Terms, information by service or other criteria for use set by the Company.
15.3 The Company shall not be held liable for any problems arising from changes in the computer hardware and the computer operating system manufactured since the 'Software' was provided.
15.4 The Company shall not be held liable for the failure or loss of revenue expected by the users using the 'Software' and services.
15.5 The Company shall not be liable for any 'Software' provided free of charge unless otherwise specified in the relevant laws.
[16. Fees and Purchasing]
16.1 The Company offers both free and paid Services, depending on the selected Service (Pricing) Plan. The Company offers the following Service (Pricing) Plans: Free, Personal, Business and Enterprise. More information about our subscription plans and their characteristics is provided on our Pricing Page.
16.2 Unless you upgrade one of the paid plans, upon registration (creation of totle Account) you will automatically be assigned Free Plan.
16.3 If you choose one of the paid plans, you are required to pay the applicable fee at the time you order the Services. Payments can be made using PayPal.
16.4 Subscriptions to our paid plans are available on monthly and yearly subscription plans. Fees can be lower when paying annually compared to paying monthly. Each paid subscription is valid for only one user account and you are not permitted to use your paid subscription with any other user accounts.
16.5 Your monthly subscription will be automatically renewed, and the subscription fee charged, at the end of each subscription period until you cancel. the subscription fee will be charged to your last payment method.
[17. Cancellation & Refund]
17.1 You may cancel your subscription at any time. If you decide to cancel your subscription, your account converts to free version. When your paid subscription ends, you can no longer use the major features of totle.
17.2 When canceling a monthly subscription, all future charges associated with future months of your subscription will be canceled. You can cancel the subscription at any time and your cancelation will become effective at the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
17.3 If you cancel an annual subscription within 14 days, your subscription will end immediately upon your cancellation and you will receive a full refund. If you cancel after 14 days, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however, your subscription access will continue for the remainder of the current billing period.
[18. Termination of the contract and Compensation]
18.1 The Company can terminate this license contract if the user fails to comply with the terms and conditions. In this case, the user shall delete the original and copy of the Software and all its components.
18.2 The Company may suspend the provision of the 'program' for important business reasons such as the termination of the partnership and other non-sustainable services.
18.3 The user may terminate this contract at any time by deleting the Software.
18.4 In the event of damages caused to the Company by the user, the Company can claim damages from the user separately from the termination of the license contract.
[19 User account deletion]
19.1 User can delete the user’s account information through the setting menu at any time and "company" according to the relevant laws, provided this shall be treated immediately.
19.2 If the "user" terminates the contract, all data of the user will be destroyed immediately upon termination, except in cases where the company retains user information in accordance with relevant laws and privacy policies. (all data registered in his or her account will be deleted within 7 days.)
[20 Preservation and destruction of data and files]
20.1 If the company terminates the provision of the service due to the expiration of the service use period, cancellation, or termination of the service use contract, etc., the personal information of managers and members, and user information, except where the company preserves it in accordance with the relevant laws and personal information processing policy, data, and other information stored by the company are preserved for one month and then deleted.
20.2 If a user separately requests data deletion, the company immediately deletes the data.
20.3 The user's service fee payment information may be kept separately for a certain period of time in accordance with relevant laws, regardless of whether the user has canceled or not, for the purpose of checking the history.
20.4 All files uploaded by users are only retained for the retention period set by the user. Files that have passed the set retention period are automatically and completely deleted.
20.5 All data and files related to the user can only be viewed by the user himself/herself. It is not provided to third parties. However, only those in charge of customer support for 'totle' can view inquiries with the user's consent during customer support.
[21. Jurisdiction and Governing law]
21.1 Items not specified in this Terms shall be subject to the purpose of the e-glue Cloud terms and conditions and the direction by service, and other matters shall be subject to the related statutes and commercial practices, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
21.2 Personal information protection details not specified in this Terms shall be in accordance with the e-glue Cloud Privacy Policy.
21.3 If a suit is filed against a dispute arising from the use of 'Software' and linked services, the suit shall be filed with the competent court under the Civil Procedure Act.